Last Updated: January 23, 2026
These Terms and Conditions (the "Terms") constitute a legally binding agreement between you ("User", "you") and Santiago Alen Rodriguez Canovari, Tax ID (CUIT) 20-43043009-3, legally domiciled at Alsina 832, San Isidro, Buenos Aires, Argentina (hereinafter, "Piloo", "we", "our").
These Terms govern the access and use of: (i) the web platform joinpiloo.com, piloo.com.ar; (ii) the mobile application "Piloo"; and (iii) all associated functionalities, content, and services (collectively, the "Service").
By registering, downloading, installing, accessing, or using the Service, or by clicking "I accept" when such option is available, you represent that you have read, understood, and agreed to be bound by these Terms and by our Privacy Policy (the "Privacy Policy"), available within the application, which is incorporated by reference.
If you do not agree with these Terms, you must not use the Service.
For the purposes of these Terms, the following terms shall have the meaning assigned to them below, whether used in the singular or plural:
3.1 Minimum Age (End Users). To use the Service as an End User, you must be at least 13 years old, or have the authorization of your mother, father, or legal guardian, in accordance with applicable regulations.
3.2 Capacity and Representation (Merchants). By registering as a Merchant, you declare that you have sufficient capacity to be bound, and that the information provided correctly identifies the business (including name and location).
3.3 Geographic Scope. The Service is offered primarily for use in Argentina, notwithstanding that Piloo may allow access from other jurisdictions. You are responsible for complying with the applicable regulations in your place of use.
Piloo may update, modify, or replace these Terms at any time. Changes will take effect upon their publication on the Service and/or from the moment they are informed by email or through a notification within the App, as appropriate.
Continued use of the Service after the entry into force of the changes implies your acceptance of the updated Terms. If you do not agree with the modifications, you must stop using the Service and, if applicable, request the cancellation of your Account.
5.1 Account Registration. To access and use the Service, every User must create an Account. Registration may be performed, as enabled at any time: via email and password, or via Google sign-in.
The User is responsible for carrying out all necessary steps to have access to the Service and for ensuring that anyone accessing it from their device or connection is aware of and complies with these Terms. The Account is personal, individual, and non-transferable, and may not be shared or used by third parties.
5.2 Acceptance of Terms and Verification. Express acceptance of these Terms constitutes an essential condition for completing the registration process. Likewise, Piloo may require verification of the email address provided by the User by sending a confirmation message. Until such verification is completed, Piloo reserves the right to limit, suspend, or prevent, in whole or in part, access to the Service, without generating any right to claim.
5.3 Information Provided by the User. The User declares and warrants that all information provided during registration and use of the Service, including, without limitation, name, contact details, and any other required information, is true, accurate, current, and complete, and agrees to maintain it properly updated. The processing of such information shall be governed by Piloo's Privacy Policy. The User accepts and consents to Piloo processing their data in accordance with said policy. Piloo shall not be liable for damages or inconveniences derived from false, inaccurate, incomplete, or outdated information supplied by the User.
5.4 Security and Account Use. The User is solely and exclusively responsible for maintaining the confidentiality of their access credentials (including user, password, and any other authentication mechanism), and agrees not to disclose them or allow their use by third parties. The User acknowledges that all activities carried out from their Account or device shall be considered performed by them, whether authorized or not. In particular, the User agrees to: notify Piloo immediately of any unauthorized access, misuse of the Account, or security breach; log out at the end of each use of the Service; and take extreme security measures when accessing from public or shared devices, to prevent third-party access to their data or credentials.
5.5 Account Control and Compliance Measures. Each User may maintain a single Account, unless expressly authorized by Piloo. Duplicate, fake, impersonated, automated Accounts or Accounts used for fraudulent or abusive purposes are strictly prohibited.
Piloo reserves the right, at its sole discretion, to restrict, suspend, disable, or cancel any Account, identifier, or device, at any time and without prior notice, when it reasonably considers that: these Terms have been breached; misuse or fraudulent use of the Service has occurred; the security, integrity, or operation of the platform has been compromised; or the Account was registered using temporary, disposable, or fake email addresses, or through automated mechanisms or emulators.
Piloo may require additional verifications (including, without limitation, verification of email, device, or identity) as a condition to maintain or restore access to the Service. Any suspension or cancellation of an Account shall be carried out without any liability for Piloo and without right to refund, credit, or compensation of any kind.
5.6 Third-Party Services, Integrations, Links, and Content. The Service may integrate, enable, depend on, link to, or display services, platforms, tools, content, maps, locations, or materials provided by independent third parties (collectively, "Third-Party Services or Content"). This includes, without limitation, authentication services (such as Google Sign-In), map and geolocation services (such as Google Maps), hosting, analysis, messaging, notification, data storage services, app stores, and other services or technical integrations.
The use of Third-Party Services or Content may be subject to terms and conditions, privacy policies, and practices of such third parties, which are independent of Piloo. The User acknowledges and accepts that Piloo does not control, manage, verify, or guarantee Third-Party Services or Content, nor assumes any responsibility regarding their accuracy, legality, availability, currency, security, operation, continuity, modifications, or interruptions.
Access, use, or interaction with Third-Party Services or Content is performed at the User's sole responsibility and risk. Piloo shall not be liable for damages, losses, or harm of any nature, direct or indirect, derived from the use of, or reliance placed on, Third-Party Services or Content, or from the direct relationship between the User and such providers.
To the extent the Service is available through app stores or distribution platforms (such as Google Play or Apple App Store), the User agrees to comply with the applicable terms and policies of such platforms. In case of conflict between such terms and these Terms, these Terms shall prevail to the maximum extent permitted by applicable law.
Piloo is a technological digital loyalty management platform that allows Participating Merchants to create, manage, and operate digital loyalty cards based on stamp or point systems, and End Users to interact with such programs through the mobile application.
The Service facilitates, among other functionalities, the creation of Accounts, the generation and display of digital Cards, QR code scanning, Stamp assignment, and tracking of End User progress within the loyalty programs defined by each Merchant.
Piloo acts exclusively as a provider of the technological infrastructure that enables these functionalities. Piloo does not design, define, or control the loyalty programs, Cards, Stamps, Rewards, benefits, redemption conditions, restrictions, commercial policies, or contractual or consumer relationships that may exist between Merchants and End Users.
The commercial, promotional, or consumer relationship linked to Rewards or benefits offered through the Service exists solely between the Merchant and the End User, without Piloo being a party to such relationship. Their conditions, availability, redemptions, stock, restrictions, and compliance are defined and administered exclusively by the Merchant.
7.1 Trial Period. Unless Piloo expressly indicates otherwise in writing, the Merchant may access a free trial period of thirty (30) days. Upon completion of said period, access to the Service may be conditioned upon contracting a paid plan according to current terms. Piloo reserves the right to modify, limit, or discontinue the trial period at any time, without generating any right to compensation.
7.2 Subscription and Payments. Once the trial period is concluded, the use of the Service by the Merchant shall be subject to the payment of a monthly subscription, in accordance with the selected plan and the prices, conditions, and features that Piloo publishes or communicates through official channels. The Merchant authorizes Piloo to charge the corresponding amounts on a recurring basis, according to the registered payment method, while the subscription remains active.
7.3 Automatic Renewal. Unless expressly stated otherwise, subscriptions will automatically renew for successive monthly periods until the Merchant proceeds to cancellation as provided in these Terms.
7.4 Cancellation and Absence of Refunds. The Merchant may cancel the subscription at any time. Cancellation will prevent future renewals but will not affect access to the Service during the period already paid, except in cases of breach, misuse, or suspension under these Terms.
All payments made are final and non-refundable, whether totally or partially, including, without limitation, payments corresponding to unused periods, early cancellations, lack of use of the Service, or suspension for cause attributable to the Merchant, unless applicable law mandatorily provides otherwise.
7.5 Taxes and Invoicing. Reported amounts do not include taxes, unless expressly stated otherwise. The Merchant shall be responsible for the payment of all taxes, fees, or charges applicable derived from the use of the Service. Piloo may issue invoices or receipts in accordance with current regulations and the fiscal information provided by the Merchant.
8.1 Validity of Stamps and Cards. As a general rule, Stamps, points, or progress associated with a digital Card do not expire as long as the corresponding Merchant remains active on the Piloo platform. However, the User acknowledges and accepts that each Merchant may define its own rules, conditions, limits, or criteria for the accumulation, use, or validity of Stamps and Rewards within its loyalty program, provided such rules comply with applicable regulations. Piloo does not control or validate such rules, nor guarantees their permanence or application.
8.2 Merchant Withdrawal and Program Discontinuity. In the event that a Merchant stops operating on Piloo, suspends their Account, or is removed from the platform for any reason, Piloo does not guarantee the continuity of the loyalty program, the validity of Cards, the conservation of accumulated Stamps, nor the possibility of redeeming pending Rewards.
The User acknowledges that any right, expectation, or claim related to Stamps, Cards, or Rewards depends exclusively on the Merchant. Consequently, any claim linked to redemptions, pending benefits, or program conditions must be directed directly to the Merchant, to the extent legally applicable, with Piloo being expressly excluded from all liability in this regard.
The User agrees to use the Service in a lawful, responsible manner and in accordance with these Terms, applicable regulations, and good commercial and technological practices. Notwithstanding other prohibitions established in these Terms, the following are expressly prohibited:
Piloo reserves the right to investigate, monitor, restrict, suspend, or cancel Accounts or access to the Service when there is a reasonable suspicion of infringement of these Terms or misuse of the Service, without generating any liability for Piloo nor right to compensation, refund, or indemnification in favor of the User.
The Service, the App, and all its elements, including, without limitation, software, code, design, structure, interfaces, functionalities, databases, texts, graphics, images, trademarks, trade names, logos, distinctive signs, compilations, and any other associated content or material (collectively, "Piloo Content"), are the exclusive property of Piloo or its licensors, and are protected by intellectual property laws, trademark laws, and other applicable regulations.
Subject to compliance with these Terms, Piloo grants the User a limited, revocable, non-exclusive, non-transferable, and non-sublicensable license to access and use the Service solely for personal use (End Users) or for internal commercial purposes exclusively linked to the management of loyalty programs through the Service (Merchants), and always in accordance with the intended purpose of the Service.
Nothing in these Terms shall be construed as an assignment, transfer, or granting of intellectual property rights to the User. All rights not expressly granted are expressly reserved by Piloo. Any use of the Service or Piloo Content not expressly authorized in these Terms is prohibited.
11.1 Nature of the Service and absence of liability for Rewards. Piloo provides only a software service and technological infrastructure for the management of loyalty programs. Consequently, Piloo is not responsible, nor assumes any obligation, regarding: the existence, quality, legality, availability, or delivery of Rewards or benefits; conditions, deadlines, or modes of redemption; stock, compliance, modifications, or cancellations of Rewards; commercial, promotional, or contractual policies of Merchants; nor any conflict, claim, damage, or controversy that may arise between a Merchant and an End User. All claims related to Rewards, benefits, or redemptions must be directed exclusively to the corresponding Merchant.
11.2 "As Is" Service and Exclusion of Warranties. To the maximum extent permitted by applicable law, the Service, the App, and all its functionalities are provided "as is", "as available", and "with all faults", without warranties of any kind, whether express, implied, statutory, or otherwise. Piloo expressly disclaims all warranties, including, without limitation: warranties of accuracy, reliability, integrity, or timeliness of the Service; warranties of merchantability, fitness for a particular purpose, or non-infringement; warranties that the Service will be uninterrupted, error-free, secure, or free of viruses or other harmful components; and warranties arising from commercial usage, course of dealing, or course of performance. Piloo does not guarantee that the Service meets the User's expectations or generates specific results. Use of the Service is at the User's sole risk.
11.3 Availability and Technical Operation. The User acknowledges that the Service may experience temporary interruptions, errors, delays, or limitations due to maintenance tasks, updates, technical failures, reliance on Third-Party Services, or events beyond Piloo's reasonable control. Such circumstances shall not generate any liability for Piloo.
11.4 Limitation of Liability. To the maximum extent permitted by law, Piloo shall not be liable for indirect, incidental, special, punitive, or consequential damages, including, without limitation, loss of data, loss of profits, loss of business opportunities, or reputational damage, arising from the use or inability to use the Service. In cases where applicable law does not allow excluding or limiting certain liabilities, such limitations shall apply to the maximum extent permitted by law, as provided in clause 11.5.
11.5 Quantitative Limitation of Liability. To the maximum extent permitted by applicable law, Piloo's total and cumulative liability to the User, for any claim, damage, loss, or injury arising from or related to the Service, these Terms, or its use, shall not exceed:
This limitation shall apply regardless of the cause of the claim, whether contractual, tort, strict liability, fault, negligence, or any other legal theory, and shall survive even if any remedy or limitation provided in these Terms is determined to have failed of its essential purpose. Nothing in this clause shall have the effect of limiting or excluding liabilities that cannot be legally limited or excluded under applicable law.
The User agrees to defend, indemnify, and hold harmless Piloo, as well as its owners, affiliates, directors, officers, employees, contractors, and advisors, from and against any claim, action, demand, damage, loss, liability, fine, penalty, cost, or expense (including, without limitation, reasonable legal fees and court costs) arising directly or indirectly from: the use, misuse, or access to the Service by the User; breach of these Terms, the Privacy Policy, or applicable regulations; infringement, violation, or misappropriation of third-party rights, including intellectual property, privacy, or data protection rights; or any content, information, or data provided, uploaded, or used by the User through the Service.
Piloo reserves the right to assume the exclusive defense and control of any matter subject to indemnification, notwithstanding the User's obligation to cooperate reasonably with such defense. Failure to comply with this indemnification obligation may result in the immediate suspension or cancellation of the Account, without any liability for Piloo.
13.1 Suspension or Termination by Piloo. Piloo may, at its sole discretion and without assuming any liability, suspend, restrict, or terminate the User's access to the Service, in whole or in part and with or without prior notice, when it reasonably considers that: the User has breached these Terms, the Privacy Policy, or applicable regulations; fraud, abuse, manipulation of the Service, prohibited conduct, or misuse has occurred; the Account, device, or User access represents a risk to the security, integrity, stability, or continuity of the Service, other Users, or Piloo; or such measure is necessary to comply with legal obligations, requests from competent authorities, or to prevent damage.
Suspension or termination may involve the immediate deactivation of the Account and associated functionalities, without generating any right to compensation, indemnification, or refund.
13.2 Termination by the User. The User may stop using the Service at any time and request the cancellation of their Account according to the mechanisms Piloo makes available through the Service or official contact channels. The cancellation request does not exempt the User from compliance with pending obligations nor affect rights or obligations that, by their nature, must survive termination.
13.3 Effects of Termination. Suspension or termination of the Account may imply the definitive loss of access to Cards, Stamps, associated information, or other data linked to the use of the Service, without obligation of restitution by Piloo. Notwithstanding the foregoing, Piloo may retain, block, or delete certain information when necessary to comply with legal, regulatory, security, audit, fraud prevention, or dispute resolution obligations, as provided in the Privacy Policy and applicable regulations.
The processing of Users' personal data is governed by Piloo's Privacy Policy, which is incorporated into these Terms by reference, and by applicable personal data protection regulations. By using the Service, the User acknowledges and accepts that Piloo will process their personal data as established in the Privacy Policy, including the purposes, legal bases, retention periods, and security measures described therein.
Merchants using the Service acknowledge and accept that, to the extent they access, export, use, or process End User data outside the Piloo platform (for example, through list downloads, direct communications, marketing actions, or other independent uses), they act as independent controllers of such data, and shall be solely responsible for complying with all applicable legal, regulatory, and contractual obligations regarding personal data protection and privacy. Piloo shall not be liable for the use, processing, storage, transfer, or communication of personal data performed by Merchants outside the Service, nor for legal breaches that may arise therefrom.
The User accepts and consents that Piloo may send all notifications, notices, communications, agreements, updates, and other information related to the Service (collectively, "Communications") by electronic means, including, without limitation, the email address associated with the Account, notifications within the App, messages on the Service dashboard, or other reasonably suitable means. The User is responsible for maintaining their contact information updated and periodically reviewing Communications sent by Piloo. Piloo shall not be liable for lack of receipt of notifications derived from outdated email addresses, email provider errors, spam filters, or User settings.
Electronic notifications and communications shall be considered valid and legally effective, and satisfy any legal requirement for written communication, to the maximum extent permitted by applicable law. For legal notifications, general inquiries, or formal communications, the User may contact Piloo via the following email: santiago@joinpiloo.com or hello@joinpiloo.com.
16.1 Governing Law. These Terms, as well as any issue, claim, or controversy arising from the Service, its use, or the interpretation, validity, execution, or compliance thereof, shall be governed by and interpreted in accordance with the laws of the Argentine Republic, without application of conflict of law rules.
16.2 Amicable Resolution and Prior Mediation. Before initiating any judicial action, the User and Piloo agree to make a good faith effort to resolve amicably any controversy, claim, or dispute related to these Terms or the use of the Service. To this end, the party invoking the conflict must notify the other party in writing, reasonably describing the object of the claim and the intended solution. The parties shall seek to negotiate in good faith for a period of not less than thirty (30) calendar days from the receipt of such notification. Notwithstanding the foregoing, and when applicable regulations so provide, the parties agree to submit the controversy to a mandatory pre-judicial mediation instance, in accordance with current legislation, as a prerequisite to initiating any judicial action.
16.3 Jurisdiction. In the event the controversy cannot be resolved through direct negotiation or mediation, the User and Piloo agree to submit to the exclusive jurisdiction of the Ordinary Courts sitting in San Isidro, Province of Buenos Aires, expressly waiving any other venue or jurisdiction that may correspond, unless applicable law mandatorily provides otherwise.
17.1 Severability. If any provision of these Terms is declared invalid, illegal, or unenforceable by a competent authority, such provision shall be interpreted or limited to the minimum extent necessary to render it valid and enforceable, without affecting the validity, legality, or enforceability of the remaining provisions, which shall remain in full force and effect.
17.2 No Waiver. The failure to exercise, or delay in exercising, by Piloo any right, power, or prerogative provided in these Terms shall not constitute and may not be interpreted as a waiver of such right, nor shall it prevent its subsequent exercise.
17.3 Assignment. Piloo may assign, transfer, or delegate, in whole or in part, these Terms, the Service, or any of its rights or obligations to affiliated, controlled, controlling companies, or to a successor in the context of a reorganization, merger, acquisition, or transfer of assets, without requiring prior consent from the User. The User may not assign or transfer these Terms, their Account, or rights or obligations derived therefrom without prior and express authorization from Piloo. Any attempt at assignment in violation of the provisions herein shall be null and void.
17.4 Entire Agreement. These Terms, together with the Privacy Policy and any other policy, annex, or condition incorporated by reference, constitute the entire and complete agreement between the User and Piloo regarding access and use of the Service, and supersede any prior agreement, understanding, or communication, whether oral or written, on the same subject matter.
17.5 Precedence. In case of conflict or inconsistency between these Terms and other applicable documents: the Privacy Policy shall prevail in everything related to the processing of personal data; and any specific agreement entered into in writing between Piloo and a Merchant (e.g., commercial contracts or specific conditions) shall prevail regarding its specific object, without affecting the validity of the rest of these Terms.
17.6 Survival. Termination, suspension, or expiration of these Terms, for any cause, shall not affect the validity of those provisions which, by their nature or purpose, must survive thereafter, including, without limitation, clauses regarding: Intellectual Property (Section 10); Disclaimer and Limitation of Liability (Section 11); Indemnification (Section 12); Suspension and Termination (Section 13); Privacy and Personal Data (Section 14); Governing Law, Dispute Resolution, and Jurisdiction (Section 16); and General Provisions (Section 17). Such provisions shall continue to be fully enforceable even after termination of the User's access to the Service or cancellation of their Account.
Service Operator: Santiago Alen Rodriguez Canovari
Tax ID (CUIT): 20-43043009-3
Legal Domicile: Alsina 832, San Isidro, Province of Buenos Aires, Argentine Republic
Contact Email: santiago@joinpiloo.com